Contents
1. How do I reset the webconsole admin password?
Answer: If you don't remeber the console password, you can reset to 'admin' by loggin into the machine by ssh and executing:
- sudo /var/nexthink/console/helpers/reset_console_password.sh
2. How do I change the default port '99' of webconsole?
Answer:
- sudo vi /var/nexthink/console/etc/lighttpd.conf
- Change "server.port = 99" to something you want
- sudo /etc/init.d/nxconsole restart
3. I cannot connect to the admin console using IE9 or Google Chrome
Problem:
The admin console create a limited session for 2 hours. You can't connect with your credentials because the session expired.
It occurred because the time between NEXThink appliance and your local browser is different.
Answer:
You must connect to your Engine using ssh to set the current UTC hour.
- Login to the NEXThink appliance using ssh.
Check the current utc time on internet (e.g. Current local time in UTC)
sudo date -s "DD MMM YYYY HH:MM:SS" (DD=day MMM=month YYYY=year HH=hour MM=min SS=sec, e.g. date -s "11 NOV 2011 11:36:00")
4. I cannot change the max. number of events in the console
Problem:
After a migration from v3, I cannot change the max. number of events in the console. I want to set it to 50 mio but I can't although it is set to 80 mio when I first came.
Answer:
The maximum number of events depends on the memory installed in the system:
- more than 4Go: 50 millions
- more than 3Go: 35 millions
- more than 2Go: 20 millions
- otherwise 10 millions
Moreover, if the value in the config file is greater than all displayed values, it will be added to the list.
So, in this case the 80mio entry appears because that's what was written in the configuration file when upgrading from V3 to V4. The 50mio entry doesn't exist because the amount of memory wasn't sufficient.