Contents
1. Case Identification
1.1. Summary
When the Collector MSI package is being installed, an error code 1603 is returned by the Windows Installer process.
1.2. Applies To
The case documented in the present article affects:
- NEXThink Collector 3.0.0.0 and higher.
2. Analysis and Resolution
2.1. Summary
If one of the launch conditions of the MSI package is not fulfill, the Windows Installer process returns 1603.
Windows Installer log file and/or the MSI package GUI will show which launch condition caused this error.
2.2. Resolution
The following table summarizes the different possible problems that may prevent the Collector MSI package from being installed:
Requirement violations |
You must have Administrative rights on this machine to install NEXThink Collector V3. |
Your OS is not compatible with this version of NEXThink Collector V3. |
NEXThink Collector V3 cannot be installed on Server Editions of Windows. |
NEXThink Collector V3 is only compatible with 32-bit flavors of Windows. |
A newer version of NEXThink Collector V3 is already installed. Please uninstall it first if you want to proceed. |
The Collector V3 service is marked for uninstallation. Please reboot your computer and try again. |
For this MSI package to be installed, Windows Installer must be run from within an interactive session. |
For properly installing the Collector MSI package, please comply with the above requirements.
3. Supporting Material
3.1. Contact Information
If you require further assistance regarding the present case or if you want to contribute to the accuracy of published information, please open a case using http://support.nexthink.com.