1. SLA Widget Installation

1.1. Dependency information

1.2. Dependency information (V4-64 bit)

1.3. Deployment on a Production Site

1.3.1. Prerequisites

• Before you "go on-site", make sure you have the package dependencies files with you (see Dependencies), or that you can download them from the machine itself with yum.

• You will need shell (SSH) access to the Portal server.

1.3.2. Installation Steps

1. Stop the Portal:

   sudo /etc/init.d/nxt-tomcat stop

2. Ensure that the timezone is properly set up on the server. The timezone must be correct in the file /etc/sysconfig/clock:

   ZONE="Europe/Zurich"
   UTC=true
   ARC=false

   On a default installation using a Console prior to 3.1.0.0, ZONE will be set to "Etc/UTC" -- edit it appropriately. Starting with the Console 3.1.0.0, this value should not require manual editing.

3. Install the package dependencies on the machine.

   This can be easily done with YUM:

   % sudo yum install MySQL-python.i386/x86_64

   If internet access is not available, download the dependencies from Dependencies.

4. Set the SQL credentials with the NDOUtils MySQL account.

   An example credentials file is availible in:

   /var/nexthink/portal/conf/com_nexthink_SlaTimeSeriesNGet.sample.xml

   Copy it to:

   /var/nexthink/portal/conf/com_nexthink_SlaTimeSeriesNGet.xml

   and edit it appropriately.

5. Start the Portal:

   sudo /etc/init.d/nxt-tomcat start

6. Enable the SLA widget:

   sudo /var/nexthink/portal/rsquery/enableSLA.py

CategoryV3 CategoryPortalPlugin CategoryCustomers CategoryNagios