1. Updater

1.1. Summary

This functionality allows you to install remotely NEXThink Collector in your environnement with the Finder Management console (finder menu - NEXThink Collector -).

1.2. Applies To

NEXThink Engine V4 and higher

1.3. Usage

Pre-requisite: The NEXThink Updater component must be installed on computer to use this functionnality.

Connect to the webconsole using your credentials.
Go to Engine/Updater section and enable it.
In the collector selection, select - Use previously submitted zip file collector-4.0.0xx.zip - or Upload the latest Collector zip file.
Make sure that the parameter "Engine DNS name" (in Engine/parameters) is set.
Go to Finder and access to the "NEXThink Collector" and the tab "Manage":

1.4. Requirements

Engine/CentOS side:
- Working network.
Remote computer side:
- Working network
- Firewall rules open
  - - on port TCP/99 (to download MSI),
    - on port TCP/8888 (default port, to connect between Updater/Engine)
    - and port UDP/999 (default port, to send data with the Collector).

1.5. How does it works?

1.6. How to troubleshoot problem with this component

To change this settings, you must have administrator privileges.

Enable updater client log:
- Connect to the target computer.
- Run this registry file to enable the NEXThink Updater log: Enable_NEXThink_Updater_logs.reg
(this file will change the regkey located in the following registry entry: HKLM\SYSTEM\CurrentControlSet\services\NEXThink Updater\params\logmode)
- We need to restart the computer to have the full context.
- Please send us the log located here: C:\WINDOWS\nxtupdater.log
Please note that you must disable the log with this reg file: Disable_NEXThink_Updater_logs.reg

Enable Engine log:
- Connect to the Engine
- Enable the log using the following command:
```
nxinfo log -d Updater 
```
- The log is located on this following directory: \var\log\kengine
Please note that you must disable the log with this command:
```
nxinfo log -i Updater 
```
Troubleshoot Winhttp connection:
- Download this following tool: winhttptracecfg.zip (unzip with "nexthink" password)
- Connect to the target computer.
- Run this tool using this command parameter:
```
winhttptracecfg.exe -e 1 -l c:\Temp\logs\winhttp 
```
- restart your computer
- Wait 5 min to get some more log.
- Send us the log located here: c:\Temp\logs
Please note that you must disable the log with this command:
```
winhttptracecfg.exe -e 0 
```

1.7. Error and resolution

The error code in the NEXThink Updater log reflect this following page: http://msdn.microsoft.com/en-us/library/windows/desktop/aa383770%28v=vs.85%29.aspx

1.8. Contact Information

If you require further assistance regarding the present case or if you want to contribute to the accuracy of published information, please open a case using http://support.nexthink.com.

CategoryV4 CategoryDeployment CategoryCollector CategoryInstallation

advanced/Updater