1. Frequently Asked Questions on NEXThink V3 to NEXThink V4 Upgrade

1.1. What is the ''migration'' version of packages in NEXThink V4?

In V3 engine, the package version was not stored, in V4 it is. During the database migration from V3 to V4, the version is set to migration. Once the engine V4 is online, new packages containing the version are created for all active machines but no installation or uninstallation events are generated. Once all machines have been seen, the migration packages are removed automatically. Of course, it may take quite some time for all machines to be active but most of them should be migrated within a day.

1.2. Admin page present in V4 is similar to V3 (no hierarchies/roles)

For upgrade install, you will need to import new pages manually:

 cd /var/nexthink/portal/rsquery 
 ./importLibrary.py -p <portal_admin_password> ../conf/web/portal_admin.yaml
 ./importLibrary.py -p <portal_admin_password> ../conf/web/portal_report.yaml
 sudo /etc/init.d/nxt-tomcat restart

1.3. In Portal, I do not get the ''Standard Solutions'' modules of V4. Where can I get them?

If you did an upgrade install of V4, you may miss these modules. If these modules do not appear in you library, log in to your Portal server with SSH (user=nexthink) and type:

/var/nexthink/portal/rsquery/importLibrary.py  /var/nexthink/portal/conf/web/portal_standard_solutions.yaml