We're always working to resolve problems that come up in NEXThink Appliance. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible.
1. License
1.1. When installing the license, this error message occured "error: invalid license format"
You have this error message, because the file name of the license was renamed.
The workaround is to rename it to default name "license.txt" and upload using the webconsole.
We are currently working to fix this issue in the future.
2. Active Directory
2.1. All computers aren't discover using the collection
We identify some problems to discover computers in some special AD Hierarchy.
This issue affect only customer using Deployer functionnality.
3. Finder
3.1. Known issues in version 4.0.1.0.
- Zoom on activity investigation and full period investigation is blocked.
- Drill down on activity investigation is blocked.
- Last 100 connections bar charts are not scaled properly.
4. Portal
4.1. Investigation Time Series(ITS) no longer work
ITS has been replaced with two new widgets, Activity and Top widgets.
4.2. Admin page is present in V4 is similar to V3 (no hierarchies/roles)
When database is copied from V3 to V4 portal, you will need to import new pages manually:
- cd /var/nexthink/portal/rsquery
/importLibrary.py -p <portal_admin_password> ../conf/web/portal_admin.yaml
/importLibrary.py -p <portal_admin_password> ../conf/web/portal_report.yaml sudo /etc/init.d/nxt-tomcat restart
4.3. Portal service widget is blank after computation
There is a bug with web computation. user manual computation with "-a" option. Nightly collection will be succesful.
Finder widget Id: /var/nexthink/portal/rsquery/listLibrary.py | grep <widgetname> First column is the widget id
compute manually: /var/nexthink/portal/rsquery/collect.py -m <minimum_date> -a -w <widgetId>
4.4. Unable to import long category to portal
Current supported limit is 50000 characters. Increase the limit to correct this:
- cd /var/nexthink/portal/ngets/com_nexthink_CategoriesManagementNGet/widget/js/
- sudo sed 's/XML_MAX_LENGTH = 50000;/XML_MAX_LENGTH = 262144;/' -i com_nexthink_CategoriesManagementNGet.js
- sudo /etc/init.d/nxt-tomcat restart
4.5. Unable to create invstigation with package status condition
No workaround at this point
5. Previous Known Issues
5.1. Fixed Issue(s) in NEXThink Collector 4.0.0.78
5.1.1. Wrong AV are reported whereas this antivirus was uninstalled previously
Some data from the previous antivirus wasn't removed properly by the vendor. They data may be reported by our internal driver in some system.
5.1.2. Wrong value "Last Anti Virus update" reported on McAfee Enterprise
This problem occured when the McAfee agent does the update of the AV, instead of the McAfee VirusScan product.
5.2. Fixed Issue(s) in NEXThink Finder 4.0.0.11
5.2.1. Using a service with a tags included a comma, crashs the Finder and I can't connect anymore to the Engine
After creating a new service with a tag named "*,*" and saved it.
You can't connect afterwards to the Engine.
5.3. Fixed Issue(s) in NEXThink Engine 4.0.0.10
5.3.1. All new source displays wrong login duration
- Source Average login duration is milliseconds where it should be seconds
5.4. Fixed Issue(s) in NEXThink Portal 4.0.0.11
5.4.1. SMTP Configuration error in portal
Problem:
- When I access SMTP from portal I see authentication error message
Answer:
It is due to the authentication using IPV6 loop back. We will correct this in next release of portal. As a workaround, please create a .rsqueryrc file (example file is attached)http://doc.nexthink.com/doc/KnownIssues?action=AttachFile&do=get&target=.rsqueryrc:
- Login as root
Create .rsqueryrc => ‘vi /root/.rsqueryrc’
Insert this in to the file: DEFAULT_USER_PWD=<your admin password>
5.4.2. No default widgets are present in V4 Portal
If portal V4-GA is an upgrade install from V4-RC then we will not have ‘V4 Standard solutions’.
In this case, use this to get it:
- /var/nexthink/portal/rsquery/importLibrary.py /var/nexthink/portal/conf/web/portal_standard_solutions.yaml
6. Contact Information
If you require further assistance regarding the present case or if you want to contribute to the accuracy of published information, please open a case using http://support.nexthink.com.