Changing the Time Zone of the Portal

Changing the Time Zone of the Portal

Because of the distributed nature of the Nexthink solution, the time zone of the Portal may refer to either:

  • The time zone of the machine where the Portal itself is installed.
  • The time zone of the Portal account in each Engine.

Use the Web console to change the time zone of the machine that is running the Portal:

  1. Connect to the Web Console over your web browser:
    https://<appliance_ip_address>:99
  2. Select the Network Parameters option in the Appliance settings.
  3. Choose the appropriate time zone from the list, according to the place where the Portal is located.

The Portal uses the time zone of the machine where it is installed in combination with the time zone of the Portal account to schedule the collection of data from the Engines.

Changing the time zone of the Portal account

In addition to the time zone of the machine where the Portal is installed, it is required to change the time zone of the account that each Engine has reserved for the Portal. The time zone of the Portal account determines the time shift between the Portal and each Engine and it influences both the time of data collection and the results of the computation of widgets.

If the admin account is centralized, the time zone of the Portal account is set to the same value as the time zone of the admin account in every Engine. In this configuration, you cannot modify the time zone of the Portal account manually.

If the admin account is not centralized, you can individually set the time zone of the Portal account in each Engine by means of the command-line interface (CLI) of the Appliance.

  1. Log in to the Appliance CLI and type the following command:
    nxinfo shell -e "update login.timezone='Area/City' where login.name=portal"
  2. Substitute 'Area/City' for the time zone where the Engine is installed. For example, 'Europe/Paris' or 'America/New_York'. Case is ignored, so you can also use 'europe/paris' or 'america/new_york'.
  3. Get the complete list of the available time zones, by typing:
    nxinfo shell -e "select timezone"
The operations described in this article should only be performed by a Nexthink Engineer or a Nexthink Certified Partner.

If you need help or assistance, please contact your Nexthink Certified Partner.