Setting up a software license


Setting up a software license

Once you have installed all the appliances (the Portal and one or more Engines), request a software license to make the whole system work properly. Before requesting a license, make sure that you have the following information readily available:

  • Total number of devices to monitor (Windows and Mac OS).
  • Total number of Mobile devices to survey.
  • Number of servers.
  • Validity period of the license:
    • Start date.
    • Expiration date.
  • Desired optional modules, along with their own validity period (start and end dates):
    • Nexthink Act.
    • Nexthink Engage.
    • Nexthink Integrate.
    • Nexthink Enhance.
    • Nexthink Web and Cloud (now integrated into the basic offer).
  • Type of license required:
    • Online.
    • Offline.

The validity period of the optional modules cannot exceed the validity period of the license.

To request more information about the licensing process or for any question related to the license of your specific setup, please send an email to: Licensemail.png.

Determining the activation mode of your license

The activation of the license depends on the connectivity of your appliances to the Internet.

  • Request an online license if your appliances connect to the Internet. Online licenses are easier to set up and more flexible for updating than offline licenses. Nexthink recommends to use an online license whenever possible.
  • Request an offline license only when your appliances cannot connect to the Internet.

Ordering and activating a new license

Once you issue a Purchase Order, you will receive a new license activation key from the Sales operations department of Nexthink by email.

To activate your new license:

  1. Open the Portal and log in as central administrator.
  2. In the ADMINISTRATION menu, select Licenses under the SYSTEM CONFIGURATION section.
  3. Enter the activation key.
  4. Select your mode of activation for the license:
    • Online activation.
    • Offline activation.
  5. Allocate the number of licensed end-user devices (Windows and Mac), servers and Mobile devices among your Engines.
  6. Finish the activation of the license:
    • If you requested an online activation of the license:
      1. Click Apply and you are done.
    • If you requested an offline activation of the license:
      1. Click next to go on with the activation.
      2. Click Download license file to get an encrypted file holding your license information.
      3. Go to to get your signed license file
      4. Upload the signed license file in Portal

Updating a modified license

When a license is modified in the Central License Manager, an automatic email notification is sent:

  • For online license, the process is automatic.
  • For offline license, the new license file has to be manually uploaded to the Portal.

More information can be found with the description of email notification for license modification.

Concurrent management of the license

Beware that more than one central administrator may access the license management dashboard in the Portal at the same time. In this case, the Portal displays appropriate warning messages if the concurrent modification of the license might lead to inconsistencies.