Employee communications with Nexthink Engage
In addition to getting feedback from end users, Nexthink Engage campaigns are useful for spreading information across an organization. Starting from Nexthink V6.21, a couple of new features improve the communication of urgent or important matters to employees via campaigns:
- Suppressing the delay in campaign delivery
- After the publication of a campaign, Nexthink V6.20 and lower introduced a delay of around five minutes before sending the questions to the end users. Campaigns are now sent to the end users almost immediately after being published, reducing the total waiting time to less than one minute.
- Triggering campaigns manually
- Instead of specifying the recipients of a campaign with an investigation or a remote action, declare the campaign to be manually triggered. Later, quickly target a group of users by first selecting them from the list of results of an investigation, right-clicking the selection, and triggering the campaign from the context menu. Manual triggering works as well in the context of a search on users and on the User view.
- Skipping notifications
- Notifications let end users decide whether to participate in a campaign or not, but this step is counterproductive when all that you want is to quickly pass a notice to the end users. To improve the chances of your message being timely read, configure your campaign to skip the notification step.
After being displayed for one minute, campaign notifications no longer automatically hide by default in V6.21, so that end users are less likely to miss campaign notifications:
- Persistent notifications
- In Nexthink V6.20 and lower, when the end user did not pick any choice, the notification of a campaign on Windows disappeared from the screen after 60 seconds. Starting from Nexthink V6.21, a notification stays on the screen indefinitely by default, until the end user accepts or declines to participate in the campaign. This is the same default behavior as for the Mac Collector. For Windows devices, however, you have the choice of configuring the campaign to show the notification for 60 seconds only.
Display the numeric values of outputs from remote actions on your dashboards
See numeric values as returned by remote actions on your dashboards. In Nexthink V6.20 and lower, displaying the aggregate outputs of remote actions in Portal dashboards was only indirectly possible through the use of scores:
- A leaf score normalized the value of the output.
- A metric was based on the score.
- A widget displayed the metric in a dashboard of the Portal.
Starting from Nexthink V6.21, create quantity metrics directly based on the numerical outputs of remote actions:
- Simplify the process of adding outputs of remote actions to dashboards:
- No scores necessary.
- See the actual values returned by the outputs of remote actions:
- No normalization required.
Corporate login with SAML
To improve the login experience of Nexthink users and make it more secure, Nexthink V6.21 introduces user authentication via SAML, a single sign-on solution widely extended in the corporate world.
A reference configuration of Microsoft Active Directory Federation Services (AD FS) is given, such that AD FS works as identity provider for the Portal. The feature is offered as technical preview for other configurations and SAML identity providers.
End-user data over TCP
In Nexthink V6.20 and lower, the Collector communicates with the Engine over two separate channels:
- For transmitting data related to Nexthink Engage, Nexthink Act, and software updates.
- For transmitting end-user data.
Being a connectionless protocol, UDP is very flexible, but it requires ad hoc security to protect the data and a retransmission strategy to compensate for packet losses.
Starting from Nexthink V6.21, configure the Collector to send all the data over the TCP channel for better reliability and security. To protect data against malicious attacks on public networks, the Collector implements standard security mechanisms over TCP that provide encryption and enable client authentication. In addition, for improved reliability, TCP is a connection oriented protocol with delivery guarantees.
Fixed-scale line charts
Although the automatic scaling of line chart widgets ensures an optimal fit of the line in the display area, it sometimes makes it difficult to visually compare values in dashboards.
Starting from Nexthink V6.21, line charts accept a numeric range in their configuration (from minimum - to maximum values) to fix the scale of the widget, in a similar way to the maximum value that bar charts accept. A fixed scale is particularly useful when you know in advance the range of values that a widget will display (e.g. when displaying scores).
Digital Experience Score benchmarking
The Digital Experience Score measures both the ability of your employees to get things done in their digital workplace and their degree of satisfaction with respect to the IT environment. Currently, the Digital Experience Score is offered as a library pack, which is available for download from the Nexthink Library in two versions:
- Digital Experience Score based on hard data and user sentiment (requires Nexthink Engage)
- Digital Experience Score based on hard data only
Starting from Nexthink V6.21, a minimal set of components from the Digital Experience Score are embedded in the product to provide anonymized benchmark data to Nexthink Cloud Intelligence. Gain additional insight about the experience of your employees by obtaining quarterly reports from Nexthink Customer Success Services that compare the Digital Experience Score of your company to the average score of other companies in the same or in different industries.