Campaign display compatibility

Contents

Campaign display compatibility

Protocol compatibility

Starting from version 6.12, the Nexthink Engage module introduces a more efficient communication protocol through the TCP channel between the Engine appliances and the Collector to get end-user feedback. Because of this modification, campaigns run on Nexthink 6.12 require a Collector 6.12 installed in the devices of the targeted users to work properly.

Note that this incompatibility equally applies to campaigns that are migrated to 6.12, even when the campaigns may have been created with a previous version of Nexthink.

Feature compatibility

As new features are added to the Nexthink Engage module, the campaigns that you create with a particular version of the Finder may not be compatible with previous versions of the Collector.

Campaings created with a particular version of the Finder may either be displayed with restrictions in older versions of the Collector or not displayed at all.

Compatibility guide

In the table below, see the display capabilities of the different versions of the Collector in relation to the features introduced in each version of the Finder and to the communication protocol:

Features /
Collector version
Standard
(Finder V6.7)
Workflows
(Finder V6.8)
Internationalization
(Finder V6.9)
Collector V6.12
Collector V6.11
Collector V6.10
Collector V6.9
Collector V6.8  (Base)
Collector V6.7  (Seq)  (Base)
Collector V6.6
and lower
Features /
Collector version
Branding
(Finder V6.10)
Email and IM links
(Finder V6.11)
Protocol
(Nexthink V6.12)
Collector V6.12
Collector V6.11
Collector V6.10  (Txt)
Collector V6.9  (Unb)  (Txt)
Collector V6.8  (Unb)  (Txt)
Collector V6.7  (Unb)  (Txt)
Collector V6.6
and lower
(Base)
The campaign is displayed in the base language only; that is, translations are not available.
(Seq)
The campaign is displayed only if it follows a sequential workflow; that is, if the campaigns defines no step to options.
(Unb)
The notifications of the campaign are displayed unbranded. The branding of campaign notifications is configured in the Portal. A Finder V6.10 or higher is required to correctly preview a branded campaign.
(Txt)
Campaings display email and IM links in their full text form instead of as proper links.