Thresholds used for the hard metrics

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Thresholds used for the hard metrics

The content of this document is for versions 2.0.0.0 or later of the DEX Score library pack.

These thresholds are the ones provided out-of-the-box. This is subject to change if the customer customizes the DEX Score.

Device sub-score

Score node Value for score = 10 Value for score = 7 Value for score = 3 Value for score = 0
Device performance
System free space (system_drive_free_space) 80,000,000,000 Bytes 30,000,000,000 Bytes 23,000,000,000 Bytes 0 Bytes
Boot speed (average_boot_duration) 0 ms 90,000 ms 300,000 ms 600,000 ms
Boot speed (Fast startup) (average_fast_startup_duration) 0 ms 90,000 ms 300,000 ms 600,000 ms
Logon duration (average_logon_duration) 0 ms 10,000 ms 30,000 ms 600,000 ms
Extended logon duration (average_extended_logon_duration) 0 ms 180,000 ms 360,000 ms 1,200,000 ms
CPU usage (high_device_overall_CPU_time_ratio) 0 % 70 % 90 % 100 %
Memory usage (high_device_memory_time_ratio) 0 % 70 % 90 % 100 %
IO (high_device_io_throughput_time_ratio) 0 % 20 % 70 % 100 %
Page faults (high_device_page_faults_time_ratio) 0 % 70 % 90 % 100 %
Agents crashes (number_of_application_crashes) 0 5 15 50
Agents freezes (number_of_application_not_responding_events) 0 10 30 100
Agents CPU usage (CPU_usage_ratio) 0 20 % 40 % 100 %
Device reliability
BSODs (number_of_errors) 0 1 2 10
hard resets (number_of_errors) 0 1 2 40
Applications crashes (number_of_application_crashes) 0 5 10 50
Applications freezes (number_of_application_not_responding_events) 0 10 20 100

Business apps sub-score

Score node Value for score = 10 Value for score = 7 Value for score = 3 Value for score = 0
Desktop apps
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 95 % 90 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Web apps
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond

Productivity & Collaboration sub-score

Score node Value for score = 10 Value for score = 7 Value for score = 3 Value for score = 0
Word processing solution
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 80 % 50 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
App startup time (average_process_start_time) 0 ms 5,000 ms 10,000 ms 30,000,000 ms
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Spreadsheet solution
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 80 % 50 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
App startup time (average_process_start_time) 0 ms 5,000 ms 10,000 ms 30,000,000 ms
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Presentation solution
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 80 % 50 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
App startup time (average_process_start_time) 0 ms 5,000 ms 10,000 ms 30,000,000 ms
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Email client
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 80 % 50 % 0 %
App startup time (average_process_start_time) 0 ms 5,000 ms 10,000 ms 30,000,000 ms
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Note taking solution
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 80 % 50 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
App startup time (average_process_start_time) 0 ms 5,000 ms 10,000 ms 30,000,000 ms
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Document management solution
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 80 % 50 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
File sharing solution
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 80 % 50 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Collaboration solution
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Connectivity (successful_connection_ratio) 100 % 95 % 90 % 0 %
Network response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Web response time (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Browsers
Crashes (number_of_application_crashes) 0 1 2 50
Freezes (number_of_application_not_responding_events) 0 2 4 100
Network response time (internal) (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
Network response time (external) (average_network_response_time) 0 microsecond 100,000 microsecond 150,000 microsecond 10,000,000 microsecond
App startup time (average_process_start_time) 0 ms 5,000 ms 10,000 ms 30,000,000 ms