Connecting to Nexthink Cloud Services

Contents

Connecting to Nexthink Cloud Services

Overview

Nexthink Cloud Services deliver complementary technical data to the inventory database of customers and gather digital experience data from customers.

By means of the Cloud Services, Nexthink provides security and categorization information for both domains visited and binaries executed within your corporate IT infrastructure. The security and categorization information about binaries and web domains requires the purchase of the Nexthink Enhance module.

As a separate part of the Cloud Services, the Digital Experience Score gathers comparative insights about the digital experience of the employees in a company for benchmarking against the score of other companies (for instance, companies in the same industry).

Nexthink Application Library

The Nexthink Application Library complements the data that is directly retrieved by the Collector from the devices of the end users with additional information about binary and domain objects:

  • Binary
    • Threat level: Dangerousness of executing the binary. There are four threat levels defined: none, low, intermediate or high. Binaries unknown to the Application Library receive a - as threat level.
    • Application Category: The type of application to which the binary belongs. Possible values are Email, Browser, Antivirus, Multimedia, etc.
  • Domain
    • Reputation: The confidence with which employees can navigate the web domain without receiving malicious content. The following levels of reputation are defined: trustworthy, low risk, moderate risk and high risk. Domains unknown to the Application Library display a dash sign (-) as reputation.
    • Domain category: The main type of online content offered by the servers behind the domain. Possible values are Social, VoIP, News and information, Search engines and portals, etc.
    • Hosting Country: The country that hosts the servers behind the domain.

The Nexthink Application Library also includes two Windows 7 compatibility fields (one for 32-bit and the other for 64-bit architectures) to indicate whether a software package is compatible with Windows 7 or not. This category does not require the Enhance module and it was designed to help customers migrate to Windows 7. Because Windows 7 is at the end of its product life-cycle, the Windows 7 compatibility fields of the package object are deprecated.

Connecting to the Application Library

To get complementary information about binaries and domains, the Appliances must connect to the Nexthink Application Library either directly or via an HTTP Proxy and you must enable the access to the Application Library from the Web Console.

To identify the binaries and domains stored in your Engines, the Engines periodically send partial information to the Nexthink Application Library about binary and domain objects:

  • The Engine connects to the Application Library within 5 minutes after start up.
  • Following this first connection, binaries that have been active at least once in the last seven days are reevaluated every 24 hours.
  • For every new binary or domain that appears in the system, the Engine takes around 5 minutes to fetch its data from the Application Library.

As a response, the Nexthink Application Library returns to the Engines the security and classification information detailed above for each binary and domain.

Digital Experience Score

The Digital Experience Score (DXS) measures the degree of satisfaction of the end users with regards to their interaction with the IT environment in the workplace; that is, their digital experience. Nexthink Cloud Services let you benchmark the digital experience of your employees against the average experience of other groups of employees; for instance, of other companies within the same industry.

Nexthink provides two separate variants of the Digital Experience Score: one with Engage campaigns to include the user sentiment and another with only objective data for customers that do not have Engage. Nexthink recommends however to purchase the Engage module and thus enjoy the full version of the Digital Experience Score.

The Digital Experience Score is a composite score divided into the following specialized subscores, which measure the satisfaction of the user in different areas:

  • Device score
  • Web browsing score
  • Business apps score
  • Productivity and Collaboration score
  • Security score

In the DXS variant with Engage, each one of these objective subscores includes an additional subjective subscore that records the user sentiment. Because it is only subjective, the following extra subscore is included in the variant with Engage only:

  • Employee Satisfaction score

Connecting to the DXS Cloud services

The data related to the Digital Experience Score is sent to the same server that hosts the Nexthink Application Library. Therefore, the same connectivity requirements between the Nexthink Appliances and the Application Library are equally applicable to the Digital Experience Score.

As a response, the Digital Experience Score provides a set of dashboards that let you compare the digital experience of your employees with the experience of employees from other companies or with employees from other locations inside your same company.