Installing the Finder


Installing the Finder

Installing the Finder from the Portal

The recommended way for a single user to install the Finder is to download its installer from the Portal and execute it. Users must have been allowed access to the Finder in their profile to follow this procedure. The procedure installs the Finder in a per-user context, meaning that:

  • Standard (non-administrator) Windows users can perform the installation.
  • The Finder is only available to the user that installed it and not to other users of the same machine.
  • The Finder is able to subsequently perform automatic updates when needed and to simplify mandatory upgrades.

To install the Finder from the Portal:

  1. Open a web browser and log in to the Portal from a machine that runs an operating system supported by the Finder.
  2. Click your username in the top right corner to display your user options.
  3. Select Install Nexthink Finder from the drop-down menu. Note that this option is only available for those users who have been granted access to the Finder in their profile. A dialog shows up.
  4. Choose the version of the Finder that you want to download. Depending on the architecture of your machine, choose between:
    • 64-bit version (recommended): if you have a machine that runs a a 64-bit version of Windows (x64 architecture).
    • 32-bit version: if you have a machine that runs a 32-bit version of Windows (x86 architecture) or if your computer has less than 4 GB of RAM.
  5. Click Download.
  6. Once the installer has finished downloading, run it and allow the program to make changes to your computer (the procedure to run the installer may be slightly different depending on your web browser).
    • Right after installation, if the installer finds out that an older per-machine version of the Finder was present in the machine, it launches the uninstallation program:
      • If the user has or is able to obtain administrator privileges, the per-machine version of the Finder is uninstalled after the user authorizes the program to execute.
      • If the user does not have administrator privileges or skips the step, the two versions of the Finder will coexist in the machine.
  7. After finishing the installation, the Finder opens automatically.

Remember to set the correct Portal address for the Finder to open the right session after installation.

Installing the Finder from Product Downloads (not recommended)

In Product Downloads, you can find alternatives to the installation from the Portal. Use these alternatives only when you have a particular well-founded reason for it (e.g. installation on Citrix environments), as these downloads do not provide automatic updates and, therefore, they may be more difficult to maintain. These alternatives use a per-machine installer.

Running the installer in a per-machine context means that:

  • Administrator privileges are required to perform the installation.
  • The Finder is installed for all users of the machine.

To manually install the Finder from Product Downloads:

  1. In the Product Downloads page, select the first entry of the Last V6 releases.
  2. In the Download links section, find the links for the Finder.
  3. Choose one set of downloads for the Finder, depending on the architecture and memory of your computer:
    • Per-machine installer:
      • 64-bit version EXE: recommended for computers with more than 4 GB of RAM running a 64-bit version of Windows.
      • 32-bit version EXE: suitable for 32-bit versions of Windows or for computers with less than 4 GB of RAM (even when running a 64-bit version of Windows).
  4. Run the per-machine installer by double clicking in the downloaded file.

In its turn, the stand-alone executable version of the Finder is no longer proposed as a download. Automatic updates and easy upgrades offer a superior solution to the problem of frequently connecting to different versions of the Portal.

Silent installation

To install the Finder without user interaction, run the installer with the silent option. For instance:

finder-setup-x64-machine.exe -silent

Personalized installation

To automatically open the correct session after installation, emulating thus the behavior of the installation from the Portal, modify the name of the installer executable file before running it on the target device.

Provide the name of the user encoded in Base64 format and the address of the Portal as configured for sending the email digests. For example, rename the installer as:



  • YWRtaW4= is the Base64 encoding of the user name admin.
  • is the address of the Portal.
  • Note that they are separated by the @ sign.

In case that you have the Windows authentication of users enabled in your setup, provide only the address of the Portal:


When executed, and after installation, the Finder authenticates the current user by their Windows credentials. If no corresponding session is available, which is usually the case if the Finder is installed for the first time, the Finder asks the user to create one session that uses Windows authentication.

NET Framework requirement

Modern versions of Windows receive the latest version of the .NET Framework through Microsoft Updates. The .NET Framework 4.6 or higher is required to install and run the Finder.

In a non-updated Windows device, either update your operating system via Windows Updates (recommended), or download and install first the .NET Framework 4.6 (or higher) from Microsoft.

Security certificates

Upon the first execution of the Finder, you may experience some warnings related to security certificates. Certificates ensure that the communication among Nexthink components is safe. Refer to the sections about logging in to the Finder and the replacement of security certificates for more information.