Overview of the installation process


Overview of the installation process


This article describes the basic steps to install Nexthink in a corporate network. Because a particular installation of Nexthink depends on multiple factors, such as the number of licensed devices, the network infrastructure, etc., the exact procedure may vary from one customer to another.

For guaranteed satisfaction, contact Customer Success Services to help you install and deploy Nexthink throughout your organization.

From a high-level view, the installation of Nexthink follows these steps:

  1. Accessing your Nexthink Experience platform.
  2. Installing and deploying the Nexthink Collectors.
  3. Installing the Nexthink Finder.

Accessing Nexthink Experience

Nexthink Experience is a cloud platform, so all the server-side components are installed and managed by Nexthink. The information you need to connect and start using it is found in the onboarding email every customer receives.

Installing and deploying the Nexthink Collectors

The Collector is the light-weight Nexthink component that gathers hardware, software and activity data from the devices within your organization. The Collector also enables the engagement of the end-user through feedback retrieval as well as remotely acting on the device when required. As such, deploy the Collector to all corporate devices that run a supported version of either Microsoft Windows or Apple macOS operating systems.

Instructions on enterprise deployment of the Collector are given for Microsoft SCCM, Active Directory Group Policy (GPO), and VMWare Airwatch.

As Nexthink Appliance settings, use the following:

  • Address: Type in the FQDN of your Nexthink Experience platform as given to you by Nexthink. The name is of the form [customer].nexthink.cloud.
  • Data over TCP: Enable the transmission of Collector data over TCP.
  • Ports (TCP): Type in port number 443.

As general settings, use the following:

  • Use the assignment service: Enable the rule-based assignment of Collectors to Engines.
  • Script execution policy: Signed by a trusted publisher or by Nexthink
  • Customer key: Select the file that Nexthink provided to you with your unique Customer Key.
  • Root CA: Leave it empty.

Once installed, the Nexthink Experience platform applies the default auto-update policy. The devices categorized as pilot will be updated as soon as a new version of the Collector is available. After 2 weeks the update will be automatically pushed to all the devices. Nexthink can modify that time period for you. Contact Nexthink Support to have it adjusted to one of the following values: from 1 up to 8 weeks.

Installing the Nexthink Finder

The Finder is a rich-client Windows application that lets you query the Engine in real-time and visualize the results either as lists of records or through convenient graphical views. The Finder is also the tool that enables the creation of metrics, which are displayed as widgets in the dashboards of the Portal.

The easiest method for each Nexthink user to install the Finder on a Windows device is by downloading the Finder installer from the Portal.

Applies to platforms: PlatformWindows.png

Next steps

Once the installation of Nexthink is complete, these are the most common activities that usually follow:

  1. Define a hierarchy.
    Organize your corporate infrastructure into levels and domains to delimit the view of the different user groups over it.
  2. Adding more users
    Because working with a single admin account is neither secure nor convenient, create the accounts required for other users to log in to Nexthink. Define profiles and roles to assign different responsibilities and separate groups of users.

To get the most out of your Nexthink setup, browse the rest of the topics in the Installation and Configuration manual.