Skype For Business Diagnostics

Contents

Skype For Business Diagnostics

Description

With a dedicated Nexthink Act remote action, obtain a set of diagnostics about Skype calls on devices. Useful for checking Skype use on devices.

Platforms

  • Windows 7
  • Windows 10
  • Skype for Business 2015 and 2016

License modules

  • Nexthink Act.

Compatibility

  • Nexthink V6.14 and later.

Script Skype for Business Diagnostics

  • Version 1.0.0.0 - Initial release

Script Description

Creates files with information about Skype calls and calculates metrics of the last 24h.

Execution context and suggested scheduling

Run the script manually as interactive user.

Parameters

ID Label Description
1 MinSecondsForCall Minimum number of seconds to consider a call as a invalid or dropped call
2 NumHoursForTimeout Number of hours to consider an unfinished call as a dropped call

Outputs

ID Label Type Description
1 TotalCalls Int Total number of calls (audio + video + screen sharing)
2 TotalAudio Int Total number of audio calls
3 PoorAudioPerc Int Percentage of poor quality audio calls
4 PoorAudioWiredPerc Int Percentage of poor quality audio calls over Ethernet
5 PoorAudioWifiPerc Int Percentage of poor quality audio calls over Wifi
6 FailedAudioPerc Int Percentage of failed audio calls
7 DroppedAudioPerc Int Percentage of dropped audio calls
8 ShortAudioPerc Int Percentage of short audio calls
9 BadAudioPerc Int Percentage of bad audio calls (either failed, dropped or poor)
10 MainReasonFailedAudio String Main reason for failed audio calls
11 MainReasonDroppedAudio String Main reason for dropped audio calls
12 PoorAudioJitterPerc Int Percentage of poor quality audio calls due to "Jitter > 30 ms"
13 PoorAudioMOSPerc Int Percentage of poor quality audio calls due to "NetworkMOSDegradation > 1.0"
14 PoorAudioRoundTripPerc Int Percentage of poor quality audio calls due to "RoundTripTime > 500 ms"
15 PoorAudioPacketLossPerc Int Percentage of poor quality audio calls due to "PacketLossRate > 0.1"
16 PoorAudioConcealedPerc Int Percentage of poor quality audio calls due to "RatioConcealedSamples > 0.07"
17 TotalVideo Int Total number of video calls
18 PoorVideoPerc Int Percentage of poor quality video calls
19 PoorVideoWiredPerc Int Percentage of poor quality video calls over Ethernet
20 PoorVideoWifiPerc Int Percentage of poor quality video calls over Wifi
21 FailedVideoPerc Int Percentage of failed video calls
22 DroppedVideoPerc Int Percentage of dropped video calls
23 ShortVideoPerc Int Percentage of short video calls
24 BadVideoPerc Int Percentage of bad video calls (either failed, dropped or poor)
25 MainReasonFailedVideo String Main reason for failed video calls
26 MainReasonDroppedVideo String Main reason for dropped video calls
27 PoorVideoJitterPerc Int Percentage of poor quality video calls due to "Jitter > 30 ms"
28 PoorVideoMOSPerc Int Percentage of poor quality video calls due to "NetworkMOSDegradation > 1.0"
29 PoorVideoRoundTripPerc Int Percentage of poor quality video calls due to "RoundTripTime > 500 ms"
30 PoorVideoPacketLossPerc Int Percentage of poor quality video calls due to "PacketLossRate > 0.1"
31 PoorVideoConcealedPerc Int Percentage of poor quality video calls due to "RatioConcealedSamples > 0.07"
32 PoorVideoPostFECPLRPerc Int Percentage of poor quality video calls due to "VideoPostFECPLR > 0.1"
33 PoorVideoLocalFrameLossPerc Int Percentage of poor quality video calls due to "VideoLocalFrameLossPercentage > 10%"
34 PoorRecvFrameRatePerc Int Percentage of poor quality video calls due to "RecvFrameRate < 7"
35 PoorLowFrameRatePerc Int Percentage of poor quality video calls due to "LowFrameRateCallPercentage > 10%"
36 PoorVideoPacketLossRatePerc Int Percentage of poor quality video calls due to "VideoPacketLossRate > 0.1"
37 PoorVideoFrameRatePerc Int Percentage of poor quality video calls due to "VideoFrameRate < 7"
38 PoorDynamicCapabilityPerc Int Percentage of poor quality video calls due to "DynamicCapabilityPercentage > 10%"
39 TotalSharing Int Total number of screen sharing calls
40 PoorSharingPerc Int Percentage of poor quality screen sharing calls
41 PoorSharingWiredPerc Int Percentage of poor quality screen sharing calls over Ethernet
42 PoorSharingWifiPerc Int Percentage of poor quality screen sharing calls over Wifi
43 FailedSharingPerc Int Percentage of failed screen sharing calls
44 DroppedSharingPerc Int Percentage of dropped screen sharing calls
45 BadSharingPerc Int Percentage of bad screen sharing calls (either failed, dropped or poor)
46 MainReasonFailedSharing String Main reason for failed screen sharing calls
47 MainReasonDroppedSharing String Main reason for dropped screen sharing calls
48 PoorSharingJitterPerc Int Percentage of poor quality screen sharing calls due to "Jitter > 30 ms"
49 PoorRelativeOneWayPerc Int Percentage of poor quality screen sharing calls due to "RelativeOneWay > 1.75"
50 VersionAndTracingLevel String Version and tracing level configured