When encountering difficulties with a campaign, end-users may require a contact person to provide them support. In addition to web links, insert email and instant messaging links into campaigns so that end-users can easily contact the sender of the campaign or any other person who is able to help them in case of doubt.
Branding the Portal
Customize the appearance of the Portal to harmonize it with the rest of your corporate IT environment. Brand the Portal with the logo of your company, which now shows up in the login dialog as well as in the top left corner of a Portal session, and replace the default background image in the login page. Display also your own logo in the email digests sent by the Portal.
Finder usability improvements
Easily select multiple display fields for investigations, alerts, and metrics in the Finder thanks to a new set of keyboard shortcuts that let you search, navigate, and pick the available fields faster and more conveniently.
As for categories, a new tooltip displays their description and all their possible keyword values when hovering the mouse over a category column in a list view of the Finder. The tooltip comes in handy when you are watching the list of results of an investigation and you quickly want to know about the meaning of a category column and all the tags which are applicable.
Retrieving user logons and user interactions in virtualized and embedded environments
Because some virtualized and embedded environments start user sessions in a special way, the default mechanism of the Collector to detect user logons and user interactions does not work properly in these environments. When installing the Collector in a Citrix XenApp server, or in a Windows device that runs in kiosk mode, make sure to turn on the new custom shells feature, so that the Collector can report both user logon events and user interactions correctly.
Tracking Collector status
Tracking the status of the Collector is essential to know whether your devices are correctly connecting to your Engines. In addition to the status of the UDP connection between the Collector and the Engine, which lets you know whether a device is reporting activity data or not, you can now monitor the status of the TCP connection as well, thanks to a set of new device fields. Features such as the automatic updates of the Collector and End-user Feedback rely on the TCP connection of the Collector for working properly.
When suspecting problems with the TCP connection of a particular Collector, run the Collector Configuration Tool for diagnosis.
Sticky Customer Key
To simplify the deployment of the Collector, the Web Console now consistently returns the same Customer Key (instead of a new randomized equivalent key) each time that you download it from the master Appliance. In this way, if you lost access to the originally downloaded file, downloading the Customer Key again lets you compare it with the key used in the deployment of the Collectors and ensure that it is the right one.