Logging in to the Portal

Logging in to the Portal

To log in to the Portal, take advantage of single sign-on solutions if your administrator has enabled either SAML authentication or Windows authentication of users. Otherwise, if plain authentication via Active Directory is available in your setup, log in with your Windows credentials. Alternatively, if no external authentication mechanism is available, use the credentials of your own dedicated Nexthink account.


To log in to the Portal:

  1. Open your favorite web browser (check the list of supported web browsers in the release notes of the Portal).
  2. Type in the name or IP address of the Portal in the address bar of the browser.
    • For external authentication via SAML or Windows, typing the DNS name of the Portal is the only valid option.
  3. On the login dialog, choose any of the following:
    • Click use corporate single sign-on, to authenticate through SAML (only available if SAML authentication is enabled in your setup).
      • If you have not logged in to your corporate single sign-on solution yet, the Portal redirects your web browser to the corporate login page.
        1. Type in your corporate credentials.
    • Click use Windows authentication, to authenticate with your Windows credentials (only available if Windows authentication is enabled in your setup).
    • Enter your Portal credentials manually:
      1. Type in your user name under Username.
      2. Type in your Password.
      3. Optional: Tick the box Remember me for the Portal to automatically fill in the Username field the next time that you log in.
      4. Click Sign in.

Optionally, brand the logo and the background image displayed in the login page.

Error pages

When the Portal is down for maintenance reasons or it is still restarting, a bad gateway error produces the following error page:


If a requested page is not found in the Portal (error 404) or access is forbidden (error 403), the following page is returned in both cases: